Your experience at Calm & Gentle Dental Care means everything to us, which is why we have worked hard to ensure our patient experience is unforgettable, for all the right reasons.
We understand that patients have a choice and feel privileged when they chose us to provide their dental care, regardless of their reason. It maybe that you are looking for routine, regular care, or you may feel anxious about visiting the dentist and already know that you need dental treatment.
Each member of our team at Calm & Gentle Dental Care believes in our philosophy, which means we are able to guarantee clinical excellence with exceptional customer service.
Founder of Calm & Gentle Dental Care, Dr Pieter Claassen
Frequently Asked Questions
Q. WHy am I afraid of the Dentist?
Being 'afraid of the dentist' may mean different things to different people. It can help once you know what it is that worries you most. Maybe the sounds and smells bring back memories of bad experiences as a child, or make you think that having treatment will hurt. The good news is that here at Calm and Gentle Dental Care we are dedicated to helping patients understand their fear and overcoming it! By completing one of our Anxiety Questionnaires we can identify your fear and enrol you on a programme developed especially for you. We find that kindness and gentleness helps too.
Q. How do I choose a dentist?
Many dentists today offer special treatment for nervous patients. The first fear to deal with is the fear of telling other people that you are afraid of dental treatment. If you can discuss it with your friends or colleagues you are likely to find someone else who has similar problems. We are so proud to have helped hundreds of patients over the years and they too want to shout it from the roof tops…listen and read our happy patients success stories, one day that will be you!
q. I haven't been to the dentist in a long time, Will I need Treatment?
Years ago it was normal for people to need fillings every time they went to their dentist, but things have changed for the better now. The dental team will now want to help you have, and keep, a healthy mouth and healthy teeth. Although you may not have seen a dentist in year, you may be surprised at how little treatment you need. Prolong it can often increase our anxiety. Taking that ‘massive’ first step is amazing and you will feel so proud of yourself…try it, you will see!
Once your mouth healthy, with the help of our dental team, you should need less treatment and there will be less for them to do in the future. It is important to keep up your regular visits to the dental team. The team will not just check for tooth decay, but will also help you prevent gum disease.
q. Should I tell the Dental Team That I am Nervous?
Absolutely! It is very important to let us know that you are nervous, so we can help you. Your treatment coordinator will go through your questionnaire and answer any questions you may have. Often after listening to a patients story it becomes apparent why they are nervous. If you do not say, we do not know. Help us help you…being nervous or having a fear is nothing to be ashamed of; there is nothing that we have not heard before or come across so please do not think you are different…we will be able to help you.
Q. What is the best time to go to the dentist?
Nervous and anxious patients often like booking early morning appointments so they do not spend the day worrying. Allow plenty of time so that you can get to the practice in a relaxed frame of mind - arriving in a rush will only make you feel more nervous. It is usually best to have something to eat before you arrive, so there is no chance of you feeling faint while you are in the chair. We aim to work with our patients and can offer appointments at a time that suits you. Speak to our treatment coordinator who will schedule a free consultation at a time that suits you.
Q. Can I go to sleep for treatment?
General anaesthetics (sedation) are now only rarely available for routine treatment. We can offer this service and indeed do for patients that suffer from an extreme high level of anxiety. Our objective is to get you to a place where this is not necessary which is possible. If after meeting us you still feel sedation is the way forward for you, we can arrange this.
What will happen at My first appointment?
Your first appointment will be for a free consultation. See it as an opportunity for you to 'interview' the dentist, treatment coordinator, receptionist and other members of the team, and have a chat about what to expect next. During your first consultation your treatment coordinator will go through your anxiety questionnaire. Together you will determine what triggers your fears and she will help you understand what we can do to address them. Our patients are never judged or rushed…we go at your pace.
Q. DO some practices treat nervous patients?
Yes. Here at Calm and Gentle Dental Care that is exactly what we do, we are used to dealing with nervous patients regularly. Our years of experience have helped us develop an understanding of your level of anxiety and fear. Once we have identified we can create a bespoke programme just for you. Its not just our dentist that have vast experience when treating nervous patients it is our entire team. Every member of staff has been trained to help patients manage their fear, from the first call to their last visit.
Q. I am afraid of injections, what can I do?
Having a fear of injections is very common, even patients that do not really experience high levels of fear will tell you they still get butterflies when it comes to the point where their tooth needs to be made numb. Our questionnaire helps us understand these fears before you sit in the dental chair, everything is out in the open. These days we have a special topical anaesthetic gels that can be applied to the area of the gum before the injection. This gel numbs the gum so that you cannot feel the needle.
Q. Can I ask the dental team to stop if i need to?
YES… Absolutely! It is very important to us that our patients feel in control at all times. Usually you can just raise your hand, and the treatment can be stopped for a few minutes until you are ready to start again. Once you know that you can control the situation you will feel more confident.
We are located just over the road from the local village Waitrose. Parking is available on the premises in our driveway, so please feel free to use it; however, if this is ever full (which is very rare!), then you have the option of Waitrose's Pay-and-Display car park.
If you need any assistance with finding us, please feel free to give our Reception team a call on 01903 856 888.